FAQs

PRODUCTS RELATED

Thar Artefacts was started with a vision to help rural artisans and promote handmade products. The products here are uniquely designed, with handcrafted work, and being environment friendly makes it stand out.

At Thar Artefacts, all the products are handmade and 100% genuine. No product sold by us is fake or of low quality; we only provide premium quality leather and drinkware products. The bags and journals are made from genuine goat and buffalo leather. Our products are unique and of superior quality, standing out from other brands.

The products are hundred percent eco-friendly and crafted to perfection. We do not sell leather products or drinkware collection that harms animals but, in fact, are benefitting to nature and animals. Our bags are made naturally with the process of vegetable tanning without any use of chemicals. This makes our products suitable to use, true to nature, and chemical-free.

We provide an extensive range of bags made out of buffalo and goat leather. The best leather bags that fit for placing your DSLR camera are the personalized sturdy messenger bags. They also come with zip pockets where you can keep your extra batteries and a wide compartment for placing your charger.

Backpacks and messenger bags are the right choices for keeping laptops. Messenger bags are mostly around 12 inches, and backpacks about 17 inches. These bags come with a spacious room to place your iPads, laptops, and MacBook. There are also mini compartments to keep your chargers, power bank, batteries, and other essentials in place.

These bags come with adjustable straps and shoulder pads, making it convenient for you to use. With the antique look and ease of use, the messenger bags and backpacks are just perfect for keeping your laptops.

We offer three payment methods to make your shopping process smooth:
  1. Credit Card
  2. Debit Card
  3. PayPal

We accept VISA, MasterCard, AMEX, Discover, Diners, and JCB cards.

SHIPMENT

We use the services of premium courier companies. It usually takes about 8-10 days to deliver the product to your doorstep. Usually, it arrives before time, only in some cases does it take longer for the product to reach you.

We want to serve everyone with our exquisite products, which is why we serve leather and drinkware products across the globe.

You can easily track your order once you place it and check the status of the same. You can go to “Recent Orders” in the “Orders” section, which is just beside the bag icon on the menu bar, and get the tracking id and details of your order.

The orders are shipped from Udaipur, Rajasthan, India.

RETURN & REPLACEMENT

You can cancel your order within the 24 hours of your purchase.

The product you purchased is eligible for return only if unused, and the packaging is intact without any damages, just the way it was delivered.
We will get the pickup done in 2-3 days. In certain areas, we cannot make the pick-up possible; however, you can self-ship your product.

After carefully checking the product and processing the return, we will notify you via email about the refund’s approval. You will either receive a credit note for the next order or get your amount back through the original payment mode.

You can return your order within the 7 days of the delivery of the product. You can go to your orders section and raise your return. The product will not be accepted in case parts of it are missing or damaged.

In some cases, partial returns will also be accepted by us.

In case you have processed the return, and your refund is approved but you haven’t yet received the amount:
  • You must first check your account. 
  • Usually, it takes some time to process the refund; you can reach out to your bank and speak to them about the issue.
  • If after all this, the problem still persists, drop a mail at contact@3.19.65.29.

CARE & CLEANING

The scratches on the bag are the sign of it being the top grain leather. The distressed signs on it don’t mean that it is defective, but that is just because of the rustic and antique look of the leather.

When you are buying 100% genuine leather, you would know that leather has its own shade and tint. The pictures and original product will have slight deviation because of the natural tanning process done through vegetable oil. Original leather will always be a bit different from what you see in photos.

The leather bags are genuine and go through a natural sun tanning process because of which there is a typical smell of the leather when it is new. The best way to get rid of it is to use it; the smell will fade away after more usage.

People often believe that leathers are soft in nature, but leather are of distinctive types because of which some leather need to be used more to make it soft. Initially, it may come off stiff, but it will be smoother over the time.

In case your bag gets wet, you can leave it to dry in the sunlight before the next use completely. You can even add crumpled newspaper pieces in the bag compartments to get the bag into shape.

Your bag can turn dry because of it getting wet multiple times or because of the changing atmosphere. If you want to get the softness and shine back, you can gently apply a coat of vegetable oil, baby oil, or sunflower oil. You can also opt for leather care products if you don’t prefer using oils on your bag.

A scratch here or there may go off unnoticed because of the antique design, but you can apply vegetable oil, baby oil, or sunflower oil if you want to mend this.

PRIVACY RELATED

We collect some necessary information, including:

  • Name
  • Contact information including email address
  • Demographic information
  • Other information related to offers

We use your personal information for a specific purpose:

  • When you purchase something from the website, we collect your name, email-id, and contact information as a part of our selling process.
  • We also get your internet protocol (IP) address when you browse through the portal to learn about the operating system and browser.
  • We send you emails for the marketing process with your permission to keep you updated about the products, offers, and other updates.

When you place an order and make a transaction, we take it as your consent of using your personal information for a specific reason related to our portal. In case we want to use your information for marketing purposes to market our products, offers, and updates, we will ask for your permission, and you can choose to share the details and even say no if you want to.
Also, in any case, you want to withdraw your consent after opting in and want us to stop sharing any updates, you can always contact us at any point in time.

If you want us to save your card details, we will only do after you allow us to do that. Apart from that, we will only store your payment details until you complete the transaction; after that, the payment details automatically gets deleted.

In case you get redirected to a third-party website, then these privacy policies and terms and conditions are not applicable. We will not be responsible for any information collected by third-party websites.

Here is a list of cookies that we collect. We’ve listed them here so that you can choose if you want to opt-out of cookies or not:
  • _session_id: Unique token, Sessional, Allows WordPress to store information about your session (referrer, landing page, etc.).
  • _site_visit: No data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
  • _sites_uniq_visitor: No data held, Expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart: Unique token, Persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id: Unique token, Sessional.
  • storefront_digest: Unique token, Indefinite If the shop has a password, This is used to determine if the current visitor has access.

We reserve the right to change and modify the privacy policy of our website so kindly check it time and again. The changes will be applicable on the website as soon as they are updated.